Refund policy

At Autumnly, we want you to love what you ordered. We understand that sometimes things don’t go perfectly, which is why we’ve established a straightforward process for handling order issues. Please review our terms below to understand how we manage returns, exchanges, and resolution requests.

1. When Can I Request a Return or Exchange?

We accept return or exchange requests exclusively under the following two conditions:

Incorrect Fulfillment: You received the wrong item, size, or color.
Defective Merchandise: The product arrived damaged or faulty.

2. Exceptions & Non-Returnable Items

To maintain fair service for everyone, we cannot accept returns, offer exchanges, or issue refunds for the following:

Subjective Preferences: Requests based on a change of mind or personal taste.
Minor Variations: Slight deviations from online product descriptions.
Display Discrepancies: Minor color differences resulting from screen resolutions or photographic lighting.
Transit Delays: Deliveries delayed by the shipping courier.
Promotional Sales: Any items purchased at a discount or during a sale.
Delivery Errors: Packages lost due to an incorrect shipping address provided at checkout, or prepaid orders that were rejected upon delivery.
Altered Items: Products that show signs of wear, usage, or damage caused by improper handling after delivery.
Custom Orders: Tailor-made or personalized items.
Gifts: Free promotional items or complimentary gifts.

3. Step-by-Step Resolution Process

If your order qualifies for a return or exchange based on Section 1, please follow these exact steps to initiate your request:

Step 1: Capture Your Unboxing Video

Important: We require a continuous, uncut video recording of you opening the package. The video must clearly display the shipping label (showing your name, address, and order number), the unbroken package seal, and the specific defect or error.
Step 2: Submit Your Request Within 24 Hours Email our support team at support@shopautumnly.com or Whatsapp us at +91-7200291306 within 24 hours of receiving your delivery. Include your order details, a brief description of the issue, and attach your unboxing video/photos.
Step 3: Ship the Item Back Once approved, you can return the item using your preferred courier (or via our pickup service, if available for your area).

Mandatory Return Conditions:

Items must be shipped back within 7 business days of approval.
Products must be securely packed in their original packaging, complete with all original tags and the invoice.
Please note: Please note that the shipping charges of Rs 60 will be deducted by us.

4. Store Credit

We do not issue cash refunds for any reason. All Returns/Exchanges are eligible for store credits only. A gift card (unlimited validity) is given.
The cost of reverse shipping i.e. - Getting us to collect it from you, will come at a cost of INR 60 per order which will be borne by the customer. The voucher will be issued after deducting INR 60 from the price of the products returned once delivered back to us.
Scope: Refunds are issued solely for the cost of the product; original shipping fees if applicable are non-refundable.
Timeline: You will receive store credit for the price of the damaged item(s) within 7 days after the product is received by us.

If You Qualify for an Exchange:

In-Stock Replacements: If a replacement for your damaged/incorrect item is available, we will ship it out to you immediately.
Out-of-Stock Resolutions: If the item is no longer available, we will issue you Store Credit (minus original shipping costs) within 3–7 business days.
Validity: Store credit remains active for lifetime from the date of issue.